Senior Associate - ServiceNow ITSM

RoShay Services; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

RoShay Services in Chicago is seeking a Senior Associate to lead ServiceNow solution development, configuration, and implementation within the Advisory practice. You will design and integrate ServiceNow modules, support governance and testing best practices, and deliver client-facing technical artifacts. Strong communication and agile collaboration with onshore/offshore teams are required.

Travel may be required. Authorization to work in the U.S. without sponsorship is expected.

Qualifications

• Minimum three years' experience with ServiceNow or similar Case/Knowledge Management applications.
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Full lifecycle ServiceNow implementation experience with complex clients.

Responsibilities

• Design, configure, and implement ServiceNow solutions, including workflows and integrations.
• Support clients in adopting governance, SDLC, migration, and testing best practices.
• Prepare and manage client-facing and internal technical deliverables.
• Collaborate with onshore/offshore teams using agile methodologies, facilitating development of solutions, presentations, and demonstrations.

Skills

ServiceNow

Case/Knowledge Management

JavaScript

HTML

Web Services

SaaS

Communication

Travel

U.S. work authorization

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Role: Senior Associate, ServiceNow within the Advisory practice, focusing on leading ServiceNow solution development, configuration, and implementation.

Responsibilities

• Design, configure, and implement ServiceNow solutions, including workflows and integrations.
• Support clients in adopting governance, SDLC, migration, and testing best practices.
• Prepare and manage client-facing and internal technical deliverables.
• Collaborate with onshore/offshore teams using agile methodologies, facilitating development of solutions, presentations, and demonstrations.

Qualifications & Skills

• Minimum three years' experience with ServiceNow or similar Case/Knowledge Management applications.
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Full lifecycle ServiceNow implementation experience with complex clients.
• Strong understanding of ServiceNow functions, processes, and best practices.
• Proficiency in web technologies (XML, HTML, JavaScript, Web Services) and SaaS environments.
• Excellent written and verbal communication skills.
• Ability to travel as needed.
• Authorized to work in the U.S. without sponsorship.