Senior Associate, ServiceNow

LS Solutions; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

LS Solutions in the United States is seeking a Senior Associate, ServiceNow to lead and manage ServiceNow platform implementations within our consulting practice.

You will guide projects across ITSM, ITOM, or IRM modules, lead workshops, and coordinate global teams to deliver agile solutions that meet client needs while ensuring standards and best practices are followed.

Qualifications

• Minimum three years managing enterprise systems with extensive ServiceNow exposure (ITSM/ITOM/IRM).
• Bachelor's degree or equivalent work experience is required.
• At least one full ServiceNow implementation completed; current certifications in ServiceNow System Administration and modules are preferred.

Responsibilities

• Provide expertise in planning, executing, and guiding ServiceNow projects across ITSM, ITOM, or IRM.
• Lead client workshops to assess needs and translate requirements into functional/technical solutions.
• Coordinate on-shore and off-shore teams to deliver agile project components.
• Evaluate platform performance, troubleshoot issues, and suggest improvements.
• Ensure development content adheres to ServiceNow standards and best practices.
• Prepare reports on project progress and advise stakeholders for decision-making.

Skills

ServiceNow

ITSM

ITOM

IRM

Project leadership

Agile

JavaScript

Stakeholder communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

ServiceNow Platform

JavaScript

Job description

Seeking a Senior Associate, ServiceNow to lead and manage ServiceNow platform implementations within a consulting practice.

Key Responsibilities

• Provide expertise in planning, executing, and guiding ServiceNow projects across ITSM, ITOM, or IRM modules.
• Lead client workshops to assess needs and translate complex requirements into functional and technical solutions.
• Coordinate on-shore and off-shore teams to deliver agile project components.
• Evaluate platform performance, troubleshoot issues, and suggest improvements.
• Ensure development content adheres to ServiceNow standards and best practices.
• Prepare reports on project progress and advise stakeholders for decision-making.

Qualifications & Skills

• Minimum three years managing enterprise systems, with extensive experience in ServiceNow, especially ITSM, ITOM, or IRM.
• Bachelor's degree or equivalent work experience.
• Complete at least one full ServiceNow implementation; current certifications in ServiceNow System Administration and relevant modules are preferred.
• Proficiency in customizing workflows, Business Rules, and UI Scripts using JavaScript.
• Experience leading agile teams of varying sizes in delivery projects.
• Ability to analyze and debug platform issues and recommend solutions.

Additional Requirements

Authorization to work in the U.S. without sponsorship; willingness to travel as needed.