Senior Associate - ServiceNow ITSM

val's services; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

val's services seeks a Senior Associate, ServiceNow to lead enterprise ServiceNow initiatives across ITSM, ITOM, or IRM. You will guide on-shore and off-shore teams, run agile workshops, and translate client needs into robust technical requirements.

Successful candidates will have multiple ServiceNow implementations, current admin certifications, and strong JavaScript skills to customize workflows and UI. This role emphasizes collaboration and high professional standards.

Qualifications

• Minimum three years managing enterprise systems, with extensive experience in ServiceNow ITSM/ITOM/IRM.
• Bachelor’s degree or equivalent work experience.
• Completed at least one full ServiceNow implementation with current certifications in ServiceNow System Administration.
• Ability to customize workflows and UI using JavaScript; experience leading agile teams.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Provide expertise in planning and executing ServiceNow engagement workstreams.
• Lead workshops to present best practices and translate complex client needs into technical requirements.
• Evaluate platform performance, troubleshoot issues, and recommend solutions.
• Ensure development standards are maintained and review content from extended teams.
• Prepare and present project progress reports, advising stakeholders for informed decision-making.
• Uphold professionalism, integrity, and a respectful work environment.

Skills

ServiceNow experience

Agile leadership

JavaScript

Education

Bachelor’s degree

Tools

ServiceNow Certification

Job description

Role Overview

The Senior Associate, ServiceNow is responsible for leading ServiceNow implementations, guiding clients through ITSM, ITOM, or IRM projects, and managing both on-shore and off-shore teams using agile methodologies.

Key Responsibilities

• Provide expertise in planning and executing ServiceNow engagement workstreams.
• Lead workshops to present best practices and translate complex client needs into technical requirements.
• Evaluate platform performance, troubleshoot issues, and recommend solutions.
• Ensure development standards are maintained and review content from extended teams.
• Prepare and present project progress reports, advising stakeholders for informed decision-making.
• Uphold professionalism, integrity, and a respectful work environment.

Qualifications & Skills

• Minimum three years managing enterprise systems, with extensive experience in ServiceNow, specifically ITSM, ITOM, or IRM.
• Bachelor’s degree or equivalent work experience.
• Completed at least one full ServiceNow implementation with current certifications in ServiceNow System Administration and preferred additional CIS certifications.
• Ability to customize workflows and UI using JavaScript; experience leading agile teams of various sizes.
• Authorized to work in the U.S. without visa sponsorship.