Senior Associate - ServiceNow

LS Solutions; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

LS Solutions seeks a Senior Associate in ServiceNow within Advisory to lead deployments across ITSM, ITOM, or IRM. You will guide client workshops, translate needs into requirements, and drive multi-team delivery on enterprise-scale projects.

The role emphasizes collaboration, integrity, and adaptability, with opportunities for professional growth and a comprehensive benefits package. Candidates must be authorized to work in the U.S. without sponsorship.

Qualifications

• Minimum of three years’ experience managing large enterprise systems, with extensive ServiceNow platform management focus.
• Bachelor’s degree or equivalent work experience.
• Completion of at least one ServiceNow implementation and current certifications in ServiceNow System Administration and CIS modules.
• Proficiency in customizing workflows, Business Rules, and UI Scripts using JavaScript.
• Experience leading agile teams and managing complex projects.
• Ability to work independently, collaborate effectively, and travel as needed.

Responsibilities

• Lead planning and execution of engagement workstreams across ServiceNow modules.
• Manage on-shore and off-shore teams to deliver agile-based project outcomes.
• Assess platform performance, troubleshoot issues, and recommend solutions.
• Ensure development content adheres to ServiceNow standards.
• Prepare reports on project progress and advise stakeholders for decision‑making.
• Maintain professionalism and uphold ethical standards in all interactions.

Skills

ServiceNow expertise

Project management

JavaScript

Agile leadership

Education

Bachelor’s degree

Tools

ServiceNow System Administration Certification

CIS modules certifications

Job description

Role Overview: A Senior Associate in ServiceNow within the Advisory practice is responsible for leading ServiceNow implementations, providing expertise in ITSM, ITOM, or IRM, and guiding client workshops to translate complex needs into functional and technical requirements.

Key Responsibilities

• Lead planning and execution of engagement workstreams across ServiceNow modules.
• Manage on-shore and off-shore teams to deliver agile-based project outcomes.
• Assess platform performance, troubleshoot issues, and recommend solutions.
• Ensure development content adheres to ServiceNow standards.
• Prepare reports on project progress and advise stakeholders for decision‑making.
• Maintain professionalism and uphold ethical standards in all interactions.

Qualifications & Skills

• Minimum of three years’ experience managing large enterprise systems, with extensive ServiceNow platform management focus.
• Bachelor’s degree or equivalent work experience.
• Successful completion of at least one ServiceNow implementation and current certifications in ServiceNow System Administration and preferably one or more CIS modules.
• Proficiency in customizing workflows, Business Rules, and UI Scripts using JavaScript.
• Experience leading agile teams and managing complex projects.
• Ability to work independently, collaborate effectively, and travel as needed.

Additional Notes: The role emphasizes adaptability, collaboration, and integrity. It offers opportunities for professional growth, training, and a comprehensive benefits package. Candidates must be authorized to work in the U.S. without sponsorship.