Senior Associate - ServiceNow

LS Solutions; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

LS Solutions in San Francisco seeks a Senior Associate, ServiceNow to lead platform management and implementation across ITSM, ITOM and IRM. You will guide client workshops to translate complex needs into technical requirements, manage on-shore and off-shore teams using agile methods, and report on platform health to stakeholders.

Prerequisites include a bachelor’s degree or equivalent, ServiceNow CSA certification and modules like CIS-ITSM, Discovery, Event Management, plus JavaScript

Qualifications

• Minimum three years managing large enterprise systems.
• Extensive ServiceNow experience in ITSM, ITOM and IRM.
• Bachelor's degree or equivalent; CSA certification and modules CIS-ITSM, Discovery, Event Management.
• Strong collaboration in a collaborative, agile environment and leading workshops.

Responsibilities

• Lead ITSM, ITOM and IRM workstreams for clients.
• Guide client workshops to translate complex needs into technical requirements.
• Manage on-shore and off-shore teams using agile methodologies.
• Evaluate platform performance and debug issues, ensuring quality standards.
• Prepare reports for stakeholders to support decision-making.

Skills

ServiceNow

ITSM

ITOM

IRM

Agile leadership

Client workshops

JavaScript UI scripting

Team leadership

Education

Bachelor's degree or equivalent

CSA Certification (ServiceNow System Administration)

CIS-ITSM

Discovery

Event Management

Job description

This role is for a Senior Associate, ServiceNow within the advisory practice, focusing on ServiceNow platform management and implementation.

Responsibilities include leading ITSM, ITOM, and IRM workstreams, guiding client workshops to translate complex needs into technical requirements, and managing on-shore and off-shore teams using agile methodologies.

Key duties involve evaluating platform performance, debugging issues, ensuring development standards, and preparing reports for stakeholders to support decision-making.

Qualifications require a minimum of three years managing large enterprise systems, with extensive experience in ServiceNow, particularly in ITSM, ITOM, and IRM.

Applicants should hold a bachelor's degree or equivalent work experience, with certifications like ServiceNow System Administration (CSA) and relevant modules such as CIS-ITSM, Discovery, Event Management.

Candidate skills include workflows and UI scripting with JavaScript, team leadership, and the ability to work in a collaborative, agile environment.

Travel may be required, and applicants must have authorization to work in the U.S. without sponsorship.

Additional details on compensation and benefits are provided, emphasizing diverse, inclusive, and compliant hiring practices.