Front Office Strategy Senior Associate – Pharma CX

PwC; Los Angeles (CA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in Los Angeles is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, develop customer-centric solutions, and guide teams to drive customer satisfaction and growth.

In this role you will design customer journey maps, interpret data to inform insights, and apply segmentation to tailor experiences. The position requires at least a Bachelor’s degree and 3 years of experience, with travel up to 60%.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty
• Utilizing customer data management techniques to inform insights and recommendations for strategic initiatives
• Conducting customer journey analysis to identify touchpoints and opportunities for improvement
• Implementing customer segmentation strategies to tailor experiences and increase engagement
• Managing customer satisfaction surveys to gather feedback and inform service design improvements
• Developing customer value propositions that align with business objectives and enhance client relationships
• Collaborating with teams to optimize business processes and improve customer service management
• Leveraging trend analysis to anticipate customer needs and adapt strategies accordingly
• Guiding teams in the execution of customer experience strategies to achieve key performance indicators (KPIs)

Skills

Customer analytics

Education

Bachelor's degree

Job description

PwC in Los Angeles is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, develop customer-centric solutions, and guide teams to drive customer satisfaction and growth.

In this role you will design customer journey maps, interpret data to inform insights, and apply segmentation to tailor experiences. The position requires at least a Bachelor’s degree and 3 years of experience, with travel up to 60%.