Senior Associate, Federal ServiceNow Business Analyst

KPMG LLP; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

KPMG LLP is seeking a Senior Associate for its Federal Advisory practice in the McLean, VA area. The role focuses on business analysis, requirements elicitation, and serving as the liaison between business and IT for ServiceNow-enabled projects.

You will lead process improvements, maintain documentation, and support sprint planning with stakeholders across federal engagements. Strong BA, Agile, and communication skills are essential, with Top Secret clearance required.

Qualifications

• Three or more years of ITSM or ServiceNow project management experience.
• Bachelor's degree in Information Systems, Computer Science, or related field.
• Familiarity with ServiceNow implementations and Agile practices.
• Ability to write user stories and break down large stories.
• Experience with business analysis tools and requirements elicitation.
• Strong communication and facilitation skills; travel to engagements as needed.
• U.S. Government Top Secret clearance is required.

Responsibilities

• Perform BA functions including needs identification, planning, stakeholder analysis and requirements definition.
• Lead process definition, re-engineering, improvements and gap analysis with sponsors and stakeholders.
• Maintain requirements docs, use cases, process flows, and reporting requirements.
• Manage flow of requirements from product backlog into sprint planning and ensure cohesive view.
• Liaise between business owners, end users and IT partners to deliver solutions.
• Create wireframes / mockups for user stories and communicate requirements to development teams.

Skills

ITSM/ServiceNow PM

Agile methodologies

Requirements elicitation

Stakeholder engagement

Communication skills

Travel flexibility

Security clearance (Top Secret)

Education

Bachelor's degree in Information Systems or CS

Tools

ServiceNow

Job description

KPMG is currently seeking a Senior Associate to join our Federal Advisory practice.

Responsibilities:

• Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders
• Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date
• Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level
• Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery; Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements
• Create Wireframes / Mockups for the user stories, develop and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively, and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise; Analyze and verify requirements against existing and planned product capabilities

Qualifications:

• A minimum of three years of ITSM or ServiceNow project management experience; U.S. Federal government consulting experience preferred
• Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university
• Familiarity with implementing solutions on the ServiceNow platform
• Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts
• Experience of using business analysis tools/techniques to design and deliver business change
• Experience with requirements elicitation or the configuration of the ServiceNow platform
• Strong engagement, communication and facilitation skills, including presentation and influencing skills
• Ability to travel as required to support firm engagements
• Applicant must possess a U.S. Government Top Secret clearance