Senior Associate, ServiceNow

KPMG LLP; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

KPMG LLP is seeking a Sr. Associate, ServiceNow to contribute to our Consulting practice in the United States. The role involves guiding ServiceNow implementations, leading workshops, and coordinating on-shore/off-shore agile teams to meet client requirements across ITSM, ITOM, and IRM.

The candidate will evaluate platform performance, enforce development standards, and present project progress to stakeholders while upholding KPMG’s professional environment. Travel may be required.

Qualifications

• Minimum three years of experience managing large enterprise systems in complex orgs.
• ServiceNow platform experience focusing on ITSM, ITOM, IRM.
• One full ServiceNow implementation completed; CSA certification preferred.

Responsibilities

• Provide guidance for ServiceNow implementations across ITSM, ITOM or IRM.
• Lead client workshops to present leading practices and translate needs into requirements.
• Lead on-shore/off-shore teams to deliver agile-based workstreams.

Skills

Agile leadership

Stakeholder communication

Problem solving

JavaScript customization

Education

Bachelor's degree or 8+ years experience

Tools

ServiceNow

CSA Certification

CIS ITSM

Job description

KPMG is currently seeking a Sr. Associate, ServiceNow to join our Consulting practice.

Responsibilities:

• Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM
• Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide ServiceNow development standards and review of content provided by extended development teams to ensure with those standards
• Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience
• Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management
• Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)