ServiceNow Business Analyst

Accenture Federal Services; Springfield (VA); On-site; USD 111,300 - 160,100; Full time

Job summary

An established industry player is seeking a ServiceNow Senior Business Analyst to enhance government operations through innovative solutions. In this dynamic role, you will analyze and design business processes while collaborating with stakeholders to gather requirements and develop user stories. Your expertise in ServiceNow will be crucial in facilitating process redesign and ensuring quality management. This position offers the opportunity to work in a supportive and inclusive environment, where your contributions will directly impact the effectiveness of government missions. If you're passionate about technology and making a difference, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience with ServiceNow and business process analysis.
• Strong documentation skills for requirements and design specifications.

Responsibilities

• Analyze and design business processes, gathering requirements and developing stories.
• Build relationships with stakeholders to ensure solution adoption.

Skills

ServiceNow

Business Process Analysis

Stakeholder Management

Documentation Skills

Education

Bachelor's Degree

Tools

ServiceNow

Agile Methodologies

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services has an immediate hiring need for a ServiceNow Senior Business Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.

Responsibilities:

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
• Assist in quality management reviews and ensures that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution
• Develop and implement test plans for users through SDLC

Here's what you need:

• At least 3 years of experience with ServiceNow
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions

Bonus points if you have:

• Training in ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals

Security Clearance:

• An active TS/SCI security clearance is required and must be willing to obtain a polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:

$111,300 - $160,100 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

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