Senior Associate, ServiceNow

KPMG LLP; Nashville (TN); On-site; USD 95,000 - 160,000; Full time

Job summary

KPMG LLP in Nashville, TN seeks a Sr. Associate, ServiceNow to join our Consulting practice, leading planning and execution of ServiceNow engagements across ITSM, ITOM and IRM.

The role requires guiding workshops, coordinating cross-functional teams, and delivering agile-based solutions while ensuring standards and stakeholder communication.

Qualifications

• Experience managing and maintaining large enterprise systems with strong ServiceNow focus (ITSM/ITOM/IRM).
• Bachelor's degree or eight years of equivalent work experience in a related field.
• CSA certification and CIS certifications in ITSM/Discovery/Events/Service Mapping or Risk/Third Party Risk preferred.
• Experience leading agile projects or portions to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript.
• Travel as needed; authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM.
• Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding complex needs and translating them into functional and technical requirements.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Provide ServiceNow development standards and review content from extended development teams to ensure adherence.
• Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes.

Skills

Leadership

Agile delivery

Requirements gathering

JavaScript scripting

Team coordination

Education

Bachelor's degree

CSA Certification

CIS - IT Service Management

CIS - Discovery

Tools

ServiceNow

Job description

KPMG is currently seeking a Sr. Associate, ServiceNow to join our Consulting practice.

Responsibilities:

• Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM
• Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide ServiceNow development standards and review of content provided by extended development teams to ensure with those standards
• Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes

Qualifications:

• Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience
• Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management
• Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)