Senior ServiceNow BA – Federal IT Leader

Accenture Federal Services

Arlington (VA)

On-site

USD 112,000 - 222,000

Full time

14 days+

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Job summary

Accenture Federal Services in the United States is seeking a senior business analyst to lead requirements and solution validation for ServiceNow projects. You will bridge business needs and technical design, mentor junior analysts, and help optimize ITSM/ITOM workflows to deliver mission-focused capabilities.

The role requires strong facilitation, stakeholder alignment, and Experience with federal government programs.

Qualifications

Experience with ServiceNow implementations and ITSM/ITOM processes.
Ability to translate business needs into clear, testable requirements.
Proven skills in facilitating stakeholders, documenting decisions, and guiding value realization.

Responsibilities

Lead end-to-end analysis for ServiceNow projects, from current-state to to-be designs.
Facilitate stakeholder discussions, manage competing priorities, and drive consensus.
Create high-quality user stories with acceptance criteria and process flows for development teams.
Advise partners on platform capabilities and opportunities for process optimization.
Conduct discovery sessions, workshops, and elicitation with SMEs and business owners.
Develop current-state assessments, gap analyses, and future-state designs.
Ensure traceability of requirements from discovery to delivery and validation.
Support backlog prioritization, UAT planning, and change adoption efforts.
Mentor junior analysts and contribute to BA practice maturity across the program.