Senior Assistant General Manager - Café & Brand Leader

Hard Rock Hotel & Casino Ottawa; San Francisco (CA); Sur place; USD 106 000 - 156 000; Plein temps

Résumé du poste

Hard Rock Hotel & Casino Ottawa is seeking an Assistant General Manager for the Cafe to uphold brand standards and drive performance aligned with Owners' objectives. The role oversees asset management and partners with the General Manager to maximize market potential.

You will lead a high-performing team, mentor senior staff, and collaborate with Sales to execute marketing plans while ensuring guest satisfaction and profitability across cafe operations.

Qualifications

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor's Business Degree or documented entrepreneurial hospitality leadership.

Responsabilités

• Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
• Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
• Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
• Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in very situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
• Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Support staff development and advancement along well‑defined career paths.
• Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.

Connaissances

Leadership

Cross-functional collaboration

Communication

Problem solving

Mentoring

Formation

Bachelor's degree in Business

Description du poste

Hard Rock Hotel & Casino Ottawa is seeking an Assistant General Manager for the Cafe to uphold brand standards and drive performance aligned with Owners' objectives. The role oversees asset management and partners with the General Manager to maximize market potential.

You will lead a high-performing team, mentor senior staff, and collaborate with Sales to execute marketing plans while ensuring guest satisfaction and profitability across cafe operations.