Restaurant Operations & Guest Experience Lead

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Ottawa is seeking an Assistant General Manager for Plum Lounge to supervise restaurant operations and staff on a shift basis, ensuring exceptional service and adherence to standards. The role supports supervision of other F&B outlets as needed and requires strong leadership and organizational skills.

Candidates should bring a background in dining management, a high school diploma or higher, and experience in budget control, scheduling, and delivering a top-tier guest

Qualifications

• High School Diploma plus four years’ dining experience, with at least two years in supervision, or a bachelor’s degree in Restaurant Management or related field.

Responsibilities

• Oversee opening and closing of the shift; ensure outlet is ready for operation and assets are secure.
• Manage staff scheduling, timekeeping, and appraisals to maintain appropriate staffing and service standards.
• Monitor department budget to optimize labor and resources for smooth operations.
• Observe guest service and ratings and recommend improvements for a positive dining experience.
• Resolve guest concerns to maintain positive relations.
• Inspect daily operations to ensure safety, equipment function, and supply levels.
• Attend meetings and complete follow-up tasks; perform duties predictably.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Communication

Confidentiality

Computer systems

Education

High School Diploma

Bachelor's degree in Restaurant Management

Job description

Hard Rock Hotel & Casino Ottawa is seeking an Assistant General Manager for Plum Lounge to supervise restaurant operations and staff on a shift basis, ensuring exceptional service and adherence to standards. The role supports supervision of other F&B outlets as needed and requires strong leadership and organizational skills.

Candidates should bring a background in dining management, a high school diploma or higher, and experience in budget control, scheduling, and delivering a top-tier guest