Senior Applied AI Architect - Customer Data & AI Agents

Amazon Inc.; Chicago (IL); On-site; USD 183,000 - 247,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Connect Specialists are responsible for accelerating customer adoption of AI-enabled contact center capabilities. You will drive end-to-end go-to-market alignment and design data-ready architectures that enable reliable AI-driven agent interactions.

You will collaborate with cross-functional teams to implement agentic AI solutions, integrate with customer data systems, and guide customers through validation before production deployment.

Qualifications

• Minimum 10+ years in software/cloud engineering or related domains.
• Experience communicating complex technical concepts to non-technical stakeholders.
• Experience architecting enterprise-scale cloud solutions.

Responsibilities

• Lead technical discovery sessions with customers to understand requirements and architecture.
• Design and configure agentic AI solutions within Amazon Connect including tool integration.
• Build serverless integrations to connect AI agents with data systems using Lambda, API Gateway and Step Functions.
• Architect data pipelines and data access patterns for AI-ready environments.
• Guide customers through testing and validation of AI agent performance before production deployment.

Skills

10+ years experience

Education

Bachelor's degree in computer science

Tools

AWS Lambda

API Gateway

Step Functions

Python

Node.js

Job description

Amazon Connect Specialists are responsible for accelerating customer adoption of AI-enabled contact center capabilities. You will drive end-to-end go-to-market alignment and design data-ready architectures that enable reliable AI-driven agent interactions.

You will collaborate with cross-functional teams to implement agentic AI solutions, integrate with customer data systems, and guide customers through validation before production deployment.