Principal AI Solutions Architect - Connect & Data Readiness

Amazon Inc.; Atlanta (GA); On-site; USD 183,000 - 247,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Flexible benefits

Job summary

Amazon is seeking a Principal Applied AI Solutions Architect for Amazon Connect. The role leads the data readiness, design, and integration of AI solutions, aligning customer needs with AWS capabilities. Expect close collaboration with partners to accelerate AI adoption at scale.

You will drive data pipelines, governance, and multi-agent orchestration, delivering production-ready architectures while mentoring other SAs and shaping best practices across the ASP org.

Qualifications

• 10+ years of technology domain experience in software, cloud or data analytics.
• Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• Experience evangelising end-to-end technology roadmaps for IT transformations.
• Ability to communicate with technical and non-technical audiences, including executives.

Responsibilities

• Lead technical discovery sessions to understand business requirements and AI readiness.
• Design and configure agentic AI solutions within Amazon Connect.
• Architect Agent-to-Agent workflows across the enterprise.
• Build serverless integrations using Lambda, API Gateway, Step Functions.
• Validate AI agent performance against success criteria pre-production.
• Mentor other SAs and share patterns.

Skills

Cloud architecture

Solution design

Data readiness

Executive communication

Technical evangelism

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS Lambda

API Gateway

Step Functions

Python

Node.js

Amazon Connect

CRM/ERP integrations

Job description

Amazon is seeking a Principal Applied AI Solutions Architect for Amazon Connect. The role leads the data readiness, design, and integration of AI solutions, aligning customer needs with AWS capabilities. Expect close collaboration with partners to accelerate AI adoption at scale.

You will drive data pipelines, governance, and multi-agent orchestration, delivering production-ready architectures while mentoring other SAs and shaping best practices across the ASP org.