Senior AI Solutions Architect for Connect & Data Readiness

Amazon Web Services (AWS); Boston (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a hands-on Amazon Connect Specialist Solutions Architect to accelerate customer adoption of Connect's AI capabilities. You will work with clients to design data readiness, agentic AI, and multi-agent integration patterns across the enterprise, guiding pre-production and production readiness.

You will partner with ASP to turn complex customer challenges into scalable AI-enabled contact centers, using Lambda, API Gateway, Step Functions, and knowledge bases;

Qualifications

• 10+ years of technology domain experience and ability to evangelise end-to-end roadmaps.
• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience communicating across technical and non-technical audiences, including C-level.
• Strong background in cloud, software development, and data/analytics.

Responsibilities

• Lead technical discovery sessions to understand business requirements, contact center architecture, and AI readiness.
• Conduct data readiness assessments of CRMs, knowledge bases, ticketing systems, and data assets.
• Design and configure agentic AI solutions within Amazon Connect, including prompt engineering and model selection.
• Architect Agent-to-Agent communication to enable cross-domain workflows.
• Build serverless integrations using Lambda, API Gateway, Step Functions, and scripting (Python, Node.js).
• Guide customers through pre-production validation and performance evaluation of AI workloads.

Skills

10+ years of technology domain exp

Experience communicating with execs

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Web Services (AWS) is seeking a hands-on Amazon Connect Specialist Solutions Architect to accelerate customer adoption of Connect's AI capabilities. You will work with clients to design data readiness, agentic AI, and multi-agent integration patterns across the enterprise, guiding pre-production and production readiness.

You will partner with ASP to turn complex customer challenges into scalable AI-enabled contact centers, using Lambda, API Gateway, Step Functions, and knowledge bases;