Application Support - Vice President

Citi; New York (NY); Hybrid; USD 37,000 - 74,000; Full time

Job summary

Citi is hiring a Vice President in Application Support based in Pune, India, with hybrid work. The role leads complex mainframe projects, guides teams, and ensures robust support across enterprise apps.

You will shape technical strategy, mentor staff, and collaborate with product owners to align with business goals. The ideal candidate has 6–10 years of experience in mainframe environments, strong problem-solving and leadership skills, and a solid grasp of z/OS, COBOL, JCL, and CICS.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Deep mainframe knowledge and z/OS environment expertise.
• Experience with COBOL, JCL, DS tools, CICS and DB2.
• Ability to lead complex app support initiatives and mentor others.

Responsibilities

• Partner with multiple technology teams to integrate functions and meet goals.
• Provide expertise in apps support and mainframe best practices.
• Define system scope and objectives for high-impact enhancements.
• Document requirements and assess risks with mitigation options.
• Collaborate with Product Owners and Analysts on impact and support needs.
• Advise and coach junior staff; allocate work and guide delivery.
• Ensure risk-aware decisions and compliance with Citi policies.

Skills

Leadership

Problem solving

Strategic thinking

Communication

Relationship building

Fast-paced environment

Service oriented

Education

Bachelor's degree

Master's degree preferred

Tools

z/OS

COBOL

JCL

PL/I

REXX

DB2

VSAM

CICS

OMEGAMON

STROBE

INTERTEST

File-AID

Changeman

MQ Series / Connect:Direct

OPC / Autosys / Control-M / CA-7

Job description

Application Support - Vice President

Location(s):

Pune, Maharashtra, India

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following:

• Languages: COBOL, JCL, PL/I, REXX.
• Databases: DB2, VSAM
• Transaction Processing: CICS
• Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST
• File Management: File-AID.
• Source Control: Changeman
• Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
• Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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