Senior Applications Support Lead

Citi; New York (NY); On-site; USD 109,000 - 164,000; Full time

Job summary

Citi is seeking an Applications Support Senior Analyst in New York to provide technical and business support for Citi applications, ensuring stability and timely issue resolutions across environments.

You will monitor production systems, drive improvements, document processes, and collaborate with development and support teams. The role includes coaching junior analysts and ensuring risk-aware, compliant operations.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi applications.
• Maintains application systems that have completed the development stage and are running in daily operations.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.

Skills

Application support

Programming languages

Analytical skills

Communication skills

Team leadership

Education

Bachelor’s degree or equivalent

Tools

Issue tracking tools

Problem management tools

Job description

Citi is seeking an Applications Support Senior Analyst in New York to provide technical and business support for Citi applications, ensuring stability and timely issue resolutions across environments.

You will monitor production systems, drive improvements, document processes, and collaborate with development and support teams. The role includes coaching junior analysts and ensuring risk-aware, compliant operations.