Senior Applications Support Lead

Citi; Irving (TX); Presencial; USD 96.000 - 145.000; Jornada completa

Descripción de la vacante

Citi is seeking an Applications Support Senior Analyst in Irving, TX. You will provide expert technical and business support for Citi applications, driving stability, efficiency, and improvement across production environments.

You will work with global teams, manage incidents, and participate in releases, with a strong emphasis on communication, governance, and adherence to SLAs. This role is on-site in Irving.

Formación

• 5+ years experience in an Application Support role.
• Strong hands-on technical support across core stacks: Java, WebSphere, TIBCO EMS, IBM MQ, IBM Connect Direct.
• Experience with programming languages and willingness to learn.
• Solid database skills with Oracle, MongoDB, PL/SQL; ability to write complex SQL queries.
• Practical experience with cloud and container platforms, notably OpenShift and GCP, with release/deployment tooling like UDeploy.
• Proficiency with monitoring/observability tools such as Kibana, Splunk, AppDynamics.
• Strong problem-solving and incident-management mindset; root-cause analysis and timely resolutions.
• Excellent communication, collaboration, and stakeholder-management skills.
• Advanced execution capabilities with ability to adapt to changing priorities.
• Demonstrated analytical skills and ability to plan/workload effectively.
• Experience with problem management tools and incident reporting.
• Ability to work in a hybrid model.

Responsabilidades

• Provide technical and business support for Citi Applications; drive stability and improvements.
• Maintain production-ready application systems and operating environments.
• Manage and support applications, ensuring SLA-aligned performance and availability.
• Conduct start-of-day checks, monitoring, and regional handovers.
• Perform risk reconciliations and develop technical support docs.
• Collaborate with development and production support to prioritize fixes.
• Participate in releases from development to production.
• Ensure security, compliance, and contingency planning are in place.

Conocimientos

Java

WebSphere

TIBCO EMS

IBM MQ

IBM Connect Direct

OpenShift

GCP

UDeploy

Kibana

Splunk

AppDynamics

Incident management

Stakeholder management

Communication

Hybrid work

Educación

Bachelor’s degree or equivalent

Herramientas

OpenShift

GCP

UDeploy

Descripción del empleo

Citi is seeking an Applications Support Senior Analyst in Irving, TX. You will provide expert technical and business support for Citi applications, driving stability, efficiency, and improvement across production environments.

You will work with global teams, manage incidents, and participate in releases, with a strong emphasis on communication, governance, and adherence to SLAs. This role is on-site in Irving.