Strategic Applications Support Tech Lead – VP

Citi; Jacksonville (TX); On-site; USD 114,000 - 171,000; Full time

Job summary

Citi is seeking an Applications Support Technology Lead Analyst in Jacksonville, FL. You will manage apps support teams, provide technical oversight, and work with senior business heads to align technology with strategic objectives.

The role requires strong leadership, problem solving, and cross-functional collaboration across global teams, with a focus on stability, compliance, and high availability of critical applications.

Qualifications

• Demonstrated leadership, interpersonal skills and relationship building.
• Practical problem solving and strategic thinking skills.
• Service oriented attitude.
• Ability to work in a fast-paced environment.
• Experience leading requirements gathering for large development projects.
• Proficient using basic technical tools and systems.
• Good interpersonal and communication skills.

Responsibilities

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for technology and business management.
• Guides feedback reviews with development managers and tracks issues to closure.
• Handles incidents and problems with root cause analysis and escalation as needed.
• Consults with primary clients to understand strategic objectives of users.
• Awareness of audit and compliance issues.
• Contributes to strategies for apps support and related areas.
• Champions stability initiatives for high availability and resiliency.

Skills

Leadership

Interpersonal skills

Problem solving

Strategic thinking

Fast-paced environment

Requirement gathering

Technical tools

Communication skills

Education

Bachelor’s degree, Master’s preferred

Tools

Basic technical tools

Job description

Citi is seeking an Applications Support Technology Lead Analyst in Jacksonville, FL. You will manage apps support teams, provide technical oversight, and work with senior business heads to align technology with strategic objectives.

The role requires strong leadership, problem solving, and cross-functional collaboration across global teams, with a focus on stability, compliance, and high availability of critical applications.