Senior Application Support Engineer - Hybrid

The Planet Group; Town of Texas (WI); Hybrid; USD 69,000 - 83,000; Full time

Job summary

The Planet Group is partnering with a Dallas area company to hire a Senior Application Support Engineer. This role serves as a technical expert and escalation point for issues affecting critical applications, collaborating with Product, Development, and other technical teams.

The position emphasizes ownership of problems beyond surface symptoms, deep dives into applications, databases, APIs, and integrations, and guidance to junior support engineers.

Qualifications

• 3+ years in application support or production support or similar technical role.

Responsibilities

• Investigate and resolve complex technical issues affecting business-critical applications and customer-facing systems.

Skills

SQL

Root cause analysis

Incident management

Cross-functional collaboration

Education

Bachelor's degree in Computer Science / Information Systems

Tools

ITSM tools

Job description

The Planet Group is partnering with a Dallas area company to hire a Senior Application Support Engineer. This role serves as a technical expert and escalation point for issues affecting critical applications, collaborating with Product, Development, and other technical teams.

The position emphasizes ownership of problems beyond surface symptoms, deep dives into applications, databases, APIs, and integrations, and guidance to junior support engineers.