Senior Industrial Application Support Engineer - Hybrid

SoTalent; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Generous time-off policy

Comprehensive health, dental, and vision coverage

Retirement savings plan with employer contributions

Education and professional development support

Paid parental leave

Employee wellness programs

Multiple paid holidays throughout the year

Job summary

A leading software provider is seeking a Senior Application Support Engineer to provide expert technical assistance and collaborate with global teams in Houston. The role involves tackling complex issues, improving customer satisfaction, and supporting product rollouts. The ideal candidate has a Bachelor's degree in a technical field and at least five years of experience with industrial software solutions. The position offers hybrid work arrangements and comprehensive benefits, including health coverage and retirement contributions.

Qualifications

• At least five years of hands-on experience supporting or delivering industrial software solutions.
• Strong working knowledge of Microsoft IIS and SQL Server environments.

Responsibilities

• Provide expert-level technical assistance to customers worldwide.
• Collaborate across international support and engineering teams.
• Contribute to technical documentation and shared knowledge libraries.
• Support new product rollouts through early testing and internal training.
• Meet or exceed service targets for response times and customer satisfaction.

Skills

Hands-on experience with industrial software solutions

Strong communication skills

Problem-solving capabilities

Knowledge of Microsoft IIS

Knowledge of SQL Server

Education

Bachelor’s degree in a technical field

Degree in Chemical, Process, Control, or Instrumentation Engineering

Job description

A leading software provider is seeking a Senior Application Support Engineer to provide expert technical assistance and collaborate with global teams in Houston. The role involves tackling complex issues, improving customer satisfaction, and supporting product rollouts. The ideal candidate has a Bachelor's degree in a technical field and at least five years of experience with industrial software solutions. The position offers hybrid work arrangements and comprehensive benefits, including health coverage and retirement contributions.