Senior Application Support Engineer

Huxley; Boston (MA); Hybrid; USD 125,000 - 145,000; Full time

Job summary

Huxley in Boston, MA is seeking a Senior Application Support Engineer to join a Finance-focused Enterprise Applications team. Hybrid work arrangement encourages collaboration across Workday, Salesforce, and related platforms to maintain reliability and drive improvements.

You'll troubleshoot production incidents, coordinate releases, and partner with business users, IT, and vendors to optimize performance and scalability of key systems like Workday, Salesforce, Tableau, and GTreasury.

Qualifications

• 5+ years in Application Support, Production Support, or Enterprise Applications environments.
• Hands-on Workday troubleshooting and daily platform operations.
• Experience diagnosing complex issues across enterprise systems.
• Proven incident management skills coordinating with stakeholders, technical teams, and vendors.
• Familiarity with ITIL-based service management.

Responsibilities

• Troubleshoot production incidents and manage lifecycle end-to-end.
• Provide platform administration and release coordination.
• Collaborate with business users, IT, and third-party vendors.
• Drive ongoing operational improvements and automation initiatives.

Skills

Workday

Salesforce

SQL

AWS

BI tools

Incident management

Tools

Tableau

Investran

GTreasury

DocuSign

Box

Job description

Senior Application Support Engineer | Finance | Boston, MA | Up to $165k TC

This opportunity sits within a highly visible Enterprise Applications team responsible for supporting and enhancing the systems that power key business functions across the organization. The role has a strong focus on Workday and Salesforce, while also providing exposure to a diverse application ecosystem that includes Tableau, Investran, GTreasury, DocuSign, Box, and other critical business platforms.

Work Environment: Hybrid in Boston, MA (3 days in office)

Compensation: $125,000-$145,000 base salary + bonus

As a Senior Application Support Engineer, you'll play a key role in ensuring the reliability, performance, and scalability of these applications. You'll partner closely with business users, software engineers, infrastructure teams, and third-party vendors to troubleshoot complex issues, manage production incidents, support platform administration, and drive ongoing operational improvements.

This is an excellent opportunity for someone who enjoys owning problems end-to-end, working across multiple technologies, and making a direct impact on the day-to-day success of the business. The role offers a mix of production support, incident management, release coordination, system administration, process optimization, and automation initiatives, with significant visibility across both technology and business teams.

What they're looking for:

• 5+ years of experience in Application Support, Production Support, or Enterprise Applications environments
• Hands-on experience supporting Workday, with the ability to troubleshoot issues, support users, and manage day-to-day platform operations
• Strong experience troubleshooting complex application, integration, and data-related issues across enterprise systems
• Proven ability to manage incidents through resolution while coordinating with business stakeholders, technical teams, and third-party vendors
• Experience working within ITIL-based support environments and service management processes
• Strong communication skills with the ability to prioritize issues and effectively manage stakeholder expectations
• Experience supporting or administering Salesforce is highly desirable
• Exposure to SQL, AWS, scripting, reporting/BI tools, integrations, or automation technologies is a plus

EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.

To find out more about Huxley, please visit www.huxley.com