Application Support Engineer

Huxley; Boston (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Job summary

Huxley is seeking an Application Support Engineer to join our Finance team in Boston, MA. You will be the primary liaison for troubleshooting production issues across Salesforce and related systems, ensuring seamless operations and timely incident resolution.

You will work with end users, developers, and infrastructure teams to maintain health, implement upgrades, and drive automation while contributing to a reliable, scalable enterprise application landscape.

Qualifications

• 2-5 years of Application Support, Production Support, or Enterprise Systems Support experience.
• Hands-on experience supporting Salesforce in a production environment.
• Strong troubleshooting and root-cause analysis skills.
• Experience managing incidents and working within ITIL-based support environments.
• Ability to support integrations, data flows, and cross-functional applications.

Responsibilities

• Monitor application health and integrations; resolve incidents and user issues.
• Support platform administration and access management; coordinate releases and upgrades.
• Identify opportunities for automation and operational efficiency.
• Collaborate with end users, developers, and vendors to drive improvements.
• Ensure reliability and performance of systems used across the organization.

Skills

Salesforce Support

Incident Troubleshooting

ITIL Experience

Cross-functional Collaboration

SQL

Tools

AWS

Workday

Tableau

Integration Tools

Job description

Application Support Engineer | Finance | Boston, MA | Up to $125k TC

This opportunity sits within a highly visible Application Support team responsible for maintaining and enhancing a suite of business-critical enterprise applications. The role is centered around Salesforce support, while also providing exposure to platforms such as Workday, Tableau, Investran, and other core business systems.

The ideal candidate will serve as a key liaison between technology and the business, working closely with end users, developers, infrastructure teams, and third-party vendors to troubleshoot issues, manage production support activities, and drive continuous improvements across the application landscape.

Day-to-day responsibilities include monitoring application health and integrations, resolving incidents and user issues, supporting platform administration and access management, coordinating releases and upgrades, and identifying opportunities for greater automation and operational efficiency. This is an excellent opportunity for someone who enjoys solving complex technical problems, working across multiple technologies, and having a direct impact on the reliability and performance of systems used throughout the organization.

What they're looking for:

• 2-5 years of Application Support, Production Support, or Enterprise Systems Support experience
• Hands-on experience supporting Salesforce in a production environment
• Strong troubleshooting and root-cause analysis skills
• Experience managing incidents and working within ITIL-based support environments
• Ability to support integrations, data flows, and cross-functional applications
• Excellent communication skills and a customer-focused mindset
• Experience with SQL, AWS, Workday, Tableau, integration tools, scripting, or BI platforms is a plus
• Financial services experience is helpful but not required
• Salesforce certifications are a bonus

This is an excellent fit for candidates coming from Application Support Engineer, Production Support Engineer, Salesforce Administrator/Support, Business Systems Analyst, Enterprise Applications, or Technical Support backgrounds who want broader ownership and exposure within a high-performing technology organization.

Work Environment:

Hybrid in Boston, MA (3 days in office)

Compensation:

$90,000-$110,000 base salary + bonus

Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.