Senior Application Support Engineer

Bain Capital; Boston (MA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Competitive benefits package

Discretionary annual bonus

Job summary

Bain Capital is seeking a Senior Application Support Engineer to provide support for Workday and Salesforce, ensuring system stability and performance. The role includes monitoring production systems and managing incidents.

The ideal candidate will have 5–7 years in application support with strong troubleshooting skills and experience in financial services. A competitive salary between $125,000 and $145,000 is offered alongside a robust benefits package.

Qualifications

• 5–7 years of experience in application or production support within enterprise environments.
• Strong analytical and troubleshooting skills with a focus on complex system issues.
• Hands-on experience supporting Workday Financials and/or HCM, including EIB.

Responsibilities

• Monitor and support production systems, integrations, and data pipelines.
• Troubleshoot application, data, and integration issues across enterprise platforms.
• Manage and resolve incidents using ITIL-based practices.

Skills

Application support

Incident management

Troubleshooting

Workday Financials/HCM

SQL

Tools

ServiceNow

AWS

BI tools

Job description

Description

This position will be working for the firm’s Application Support Technology team and will provide support across multiple business units. It will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines.

Responsibilities

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues across enterprise platforms
• Manage and resolve incidents using ITIL-based practices, lead root‑cause analysis when needed
• Support user access, provisioning, and platform administration
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (ServiceNow)
• Contribute to business continuity and disaster recovery planning and testing
• Demonstrate strong time‑management skills and ability to prioritize multiple support requests effectively
• Maintain a proactive approach to learning new technologies and continuously developing technical skills

Qualifications

• 5–7 years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast‑paced, high‑performing team settings
• Strong analytical and troubleshooting skills with a focus on complex system issues
• Experience managing incidents end‑to‑end and collaborating effectively across cross‑functional teams
• Hands‑on experience supporting Workday Financials and/or HCM, including EIB, custom reports, and scheduled processes
• Demonstrated ability to diagnose and resolve Workday integration errors and warnings
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
• Proactive problem‑solver focused on reducing recurring issues and improving user experience
• Ownership of case management processes, including coordinating with vendors to elevate and resolve product defects
• Self‑motivated and resourceful, with the ability to independently research and troubleshoot issues before escalation
• Preferred: Salesforce experience, including administration or data management
• Familiarity with integration tools and job schedulers
• Knowledge of ITIL practices
• Experience with scripting or BI tools
• Experience with Workday Studio
• Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking)
• Exposure to AWS
• Working knowledge of SQL
• Financial services experience
• Workday Certifications (a plus)

Compensation and Benefits

Expected Annual Base Salary: $125,000 – $145,000. Base salary will be determined by a range of factors including role, function, level, experience, and location. The position may be eligible for a discretionary annual bonus based on individual impact, team, and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Equal Employment Opportunity

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.