Senior Application Support Engineer

Atrium; Boston (MA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k)

PTO

Job summary

Atrium is looking for a Senior Application Support Engineer in Boston, MA to support and maintain enterprise SaaS applications, primarily focusing on Workday. This role involves troubleshooting, integrations, incident management, and system improvements.

The candidate should have over 5 years of application support experience and strong knowledge of Workday Financials and integrations. A competitive benefits package, including medical and 401(k), is offered.

Qualifications

• 5+ years of application or production support experience.
• Strong experience supporting Workday Financials and/or HCM.
• Experience with Workday integrations and EIBs.

Responsibilities

• Support enterprise applications and production environments.
• Troubleshoot application and data issues.
• Manage incidents and root cause analysis.

Skills

Application support experience

Workday Financials/HCM

Troubleshooting skills

Incident management

Excellent communication

Tools

SQL

AWS

Job description

Client Overview

Our client is a leading global financial services organization known for innovation, collaboration, and operational excellence. They are looking to expand their team by bringing on a Senior Application Support Engineer.

Salary/Hourly Rate

$120k - $145k Annually

Position Overview

Our client is seeking a Senior Application Support Engineer to support and maintain enterprise SaaS applications, with a primary focus on Workday. This role will handle production support, troubleshooting, integrations, incident management, and system improvements across business-critical applications.

Responsibilities

• Support enterprise applications, integrations, and production environments.
• Troubleshoot application, integration, and data issues.
• Manage incidents, escalations, and root cause analysis.
• Support user access, platform administration, and system maintenance.
• Partner with internal teams and vendors to resolve issues and improve processes.
• Maintain documentation and support procedures.
• Assist with upgrades, releases, and operational improvements.

Required Experience / Skills

• 5+ years of application or production support experience.
• Strong experience supporting Workday Financials and/or HCM.
• Experience with Workday integrations, EIBs, reporting, and scheduled jobs.
• Strong troubleshooting and incident management skills.
• Experience working cross‑functionally in fast‑paced environments.
• Excellent communication and organizational skills.

Preferred Experience / Skills

• Salesforce support or administration experience.
• ITIL knowledge.
• Experience with SQL, scripting, BI tools, or AWS.
• Workday Studio or Workday certifications.
• Financial services industry experience.

Benefits

• Competitive benefits package.
• Medical, dental, and vision.
• 401(k).
• PTO and more.