Workday & Salesforce Production Support Engineer

TPA technologies

Boston (MA)

Hybrid

USD 110,000 - 140,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

TPA technologies seeks an Application Support Engineer to support Workday Financials and Salesforce in a hybrid Boston office. The role will also cover Tableau, Investran, GTreasury, DocuSign, Box, and other SaaS platforms.

You will work closely with stakeholders, development teams, and vendors to troubleshoot issues, manage incidents, and implement operational improvements. The candidate should have 5+ years in enterprise application support, strong Workday experience, and ITIL-based incident

Qualifications

Experience in enterprise application support required.

Responsibilities

Monitor and support production systems, integrations, and data pipelines.
Troubleshoot application, data, and integration issues across enterprise platforms.
Manage and resolve incidents end-to-end using ITIL-based practices.
Support user access, provisioning, and platform administration.
Partner with development teams, business analysts, and vendors to resolve issues and implement improvements.
Assist with releases, system upgrades, and environment maintenance.
Respond to business data inquiries and operational support requests.
Maintain documentation and standard operating procedures for recurring issues.