Senior App Support Engineer — Workday, Salesforce & SaaS

Bain Capital; Boston (MA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Competitive benefits package

Discretionary annual bonus

Job summary

Bain Capital is seeking a Senior Application Support Engineer to provide support for Workday and Salesforce, ensuring system stability and performance. The role includes monitoring production systems and managing incidents.

The ideal candidate will have 5–7 years in application support with strong troubleshooting skills and experience in financial services. A competitive salary between $125,000 and $145,000 is offered alongside a robust benefits package.

Qualifications

• 5–7 years of experience in application or production support within enterprise environments.
• Strong analytical and troubleshooting skills with a focus on complex system issues.
• Hands-on experience supporting Workday Financials and/or HCM, including EIB.

Responsibilities

• Monitor and support production systems, integrations, and data pipelines.
• Troubleshoot application, data, and integration issues across enterprise platforms.
• Manage and resolve incidents using ITIL-based practices.

Skills

Application support

Incident management

Troubleshooting

Workday Financials/HCM

SQL

Tools

ServiceNow

AWS

BI tools

Job description

Bain Capital is seeking a Senior Application Support Engineer to provide support for Workday and Salesforce, ensuring system stability and performance. The role includes monitoring production systems and managing incidents.

The ideal candidate will have 5–7 years in application support with strong troubleshooting skills and experience in financial services. A competitive salary between $125,000 and $145,000 is offered alongside a robust benefits package.