Senior Application Support Analyst - Remote Banking Tech

Jack Henry & Associates, Inc.; Birmingham (AL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Jack Henry & Associates, Inc. in Birmingham, AL is seeking a Senior Application Support Analyst to implement, configure, and support teller automation software that powers day-to-day transaction processing for banks.

You will work in the IBM i environment, handling setup, testing, training, and live conversions with client teams. The role requires strong banking knowledge, 6+ years in software implementation or support, and travel 25–40%.

Qualifications

• Minimum of 6 years of experience in software implementation, application support, application analysis, or software support.
• Banking, financial institution, or credit union experience with knowledge of teller operations, deposit operations, or branch banking processes.
• Experience working in IBM i (iSeries/AS400) environments and supporting business-critical applications.
• Strong troubleshooting, analytical, and problem-solving skills with experience configuring, testing, and supporting software solutions.
• Ability to travel 25-40% for client implementations (typically one trip per month with each trip lasting about 8 days) and provide evening or weekend support during conversions and go-live events as needed.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal uses.
• May provide pre-sales support activities including customer’s operations assessments and product demonstrations.
• Provides guidance to other team members on project tasks and requirements. Provides technical expertise on unique or advanced problems. Provides training to less experienced peers.
• Contributes to process and product improvements.
• Assists less experienced peers and actively shares knowledge with peers.
• May perform other job duties as assigned

Skills

Banking domain knowledge

Analytical problem-solving

Communication skills

Education

Bachelor's degree in IT / Business / Finance or related field

Tools

IBM i (iSeries/AS400)

Job description

Jack Henry & Associates, Inc. in Birmingham, AL is seeking a Senior Application Support Analyst to implement, configure, and support teller automation software that powers day-to-day transaction processing for banks.

You will work in the IBM i environment, handling setup, testing, training, and live conversions with client teams. The role requires strong banking knowledge, 6+ years in software implementation or support, and travel 25–40%.