Senior Banking Tech Support Engineer (Remote)

Jack Henry & Associates, Inc.; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a technical problem solver to bridge financial operations and technology for banks and credit unions.

You will troubleshoot software, analyze application and network issues, and collaborate with clients and internal teams to resolve complex problems. Strong customer service and communication skills are essential, with the ability to participate in after-hours on-call rotations.

Qualifications

• Minimum of 4 years of experience in a bank, credit union, or financial services in a customer service, technical support, or software implementation role.

Responsibilities

• Troubleshoot software, system, data, and integration issues for banks and credit unions.
• Analyze application, SQL, server, and network-related problems to identify root causes.
• Collaborate with clients, internal teams, and technical resources to resolve complex issues.
• Document findings and solutions while maintaining service level commitments.
• Provide exceptional customer service and build trusted client relationships.
• May perform other job duties as assigned.

Skills

Customer service

Technical support

SQL knowledge

Windows experience

Tools

SQL Databases

Job description

Jack Henry & Associates, Inc. seeks a technical problem solver to bridge financial operations and technology for banks and credit unions.

You will troubleshoot software, analyze application and network issues, and collaborate with clients and internal teams to resolve complex problems. Strong customer service and communication skills are essential, with the ability to participate in after-hours on-call rotations.