Senior App Support Lead – Hybrid & Global Impact

Citigroup; New York (NY); Hybrid; USD 109,000 - 164,000; Full time

Benefits offered by this job

Hybrid work model

Learning and development programs

Exposure to global teams

Wellbeing resources

Financial wellbeing programs

Family support programs

Job summary

Citi in New York, NY is seeking a Senior Application Support Analyst to keep trading and business applications running smoothly and to drive improvements in stability, efficiency, and service quality. You will join a technology support team responsible for day-to-day performance across global teams.

The role requires 5+ years in application support, strong Unix/SQL skills, and excellent problem-solving and communication abilities. Hybrid work modeled as 3 days in office, 2 remote each week.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an application support role, including installing, configuring or supporting business applications.
• Working knowledge of Unix and SQL, with familiarity with programming languages.
• Strong troubleshooting and analytical skills to filter, prioritize and validate information from multiple sources.
• Experience using issue tracking, reporting and problem management tools.
• Ability to organize workload and adapt quickly to changing priorities.
• Clear, concise written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Act as a senior application support analyst for Citi's trading and business users, resolving issues quickly to maintain system stability and performance.
• Maintain application systems and their operating environments, keeping quality and functionality aligned with service level expectations.
• Run start-of-day checks, continuous monitoring and regional handovers to maintain smooth operations around the clock.
• Perform same-day risk reconciliations and assess the impact of production issues, escalating promptly to business and technology management.
• Identify risks, vulnerabilities and security issues across supported applications and communicate their impact to stakeholders.
• Partner with development and production support teams to prioritize bug fixes and shape tooling requirements.
• Support application releases from development through testing and deployment, then review results to confirm successful performance.
• Coach junior analysts and act as the key liaison between users, internal technology teams and vendors.

Skills

Unix

SQL

Troubleshooting

Communication

Prioritization

Education

Bachelor's degree or equivalent

Tools

Issue tracking tools

Job description

Citi in New York, NY is seeking a Senior Application Support Analyst to keep trading and business applications running smoothly and to drive improvements in stability, efficiency, and service quality. You will join a technology support team responsible for day-to-day performance across global teams.

The role requires 5+ years in application support, strong Unix/SQL skills, and excellent problem-solving and communication abilities. Hybrid work modeled as 3 days in office, 2 remote each week.