Applications Support Analyst - Assistant Vice President

Citigroup; New York (NY); Hybrid; USD 109,000 - 164,000; Full time

Benefits offered by this job

Hybrid work model

Learning and development programs

Exposure to global teams

Wellbeing resources

Financial wellbeing programs

Family support programs

Job summary

Citi in New York, NY is seeking a Senior Application Support Analyst to keep trading and business applications running smoothly and to drive improvements in stability, efficiency, and service quality. You will join a technology support team responsible for day-to-day performance across global teams.

The role requires 5+ years in application support, strong Unix/SQL skills, and excellent problem-solving and communication abilities. Hybrid work modeled as 3 days in office, 2 remote each week.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an application support role, including installing, configuring or supporting business applications.
• Working knowledge of Unix and SQL, with familiarity with programming languages.
• Strong troubleshooting and analytical skills to filter, prioritize and validate information from multiple sources.
• Experience using issue tracking, reporting and problem management tools.
• Ability to organize workload and adapt quickly to changing priorities.
• Clear, concise written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Act as a senior application support analyst for Citi's trading and business users, resolving issues quickly to maintain system stability and performance.
• Maintain application systems and their operating environments, keeping quality and functionality aligned with service level expectations.
• Run start-of-day checks, continuous monitoring and regional handovers to maintain smooth operations around the clock.
• Perform same-day risk reconciliations and assess the impact of production issues, escalating promptly to business and technology management.
• Identify risks, vulnerabilities and security issues across supported applications and communicate their impact to stakeholders.
• Partner with development and production support teams to prioritize bug fixes and shape tooling requirements.
• Support application releases from development through testing and deployment, then review results to confirm successful performance.
• Coach junior analysts and act as the key liaison between users, internal technology teams and vendors.

Skills

Unix

SQL

Troubleshooting

Communication

Prioritization

Education

Bachelor's degree or equivalent

Tools

Issue tracking tools

Job description

As a Senior Application Support Analyst at Citi, you will keep business-critical applications running smoothly for trading and business users while driving improvements in stability, efficiency and service quality. You will join a technology support team responsible for the day-to‑day performance of Citi's applications, taking ownership of issue resolution, risk reconciliation and release support. This is an opportunity to apply your application support expertise at scale, working across global teams to strengthen how Citi's technology serves its business.

Responsibilities

• Act as a senior application support analyst for Citi's trading and business users, resolving issues quickly to maintain system stability and performance.
• Maintain application systems and their operating environments, keeping quality and functionality aligned with service level expectations.
• Run start‑of‑day checks, continuous monitoring and regional handovers to maintain smooth operations around the clock.
• Perform same‑day risk reconciliations and assess the impact of production issues, escalating promptly to business and technology management.
• Identify risks, vulnerabilities and security issues across supported applications and communicate their impact to stakeholders.
• Partner with development and production support teams to prioritize bug fixes and shape tooling requirements.
• Support application releases from development through testing and deployment, then review results to confirm successful performance.
• Coach junior analysts and act as the key liaison between users, internal technology teams and vendors.

Required Qualifications & Skills

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience in an application support role, including installing, configuring or supporting business applications.
• Working knowledge of Unix and SQL, along with familiarity with programming languages and a willingness to build new technical skills.
• Strong troubleshooting and analytical skills to filter, prioritize and validate information from multiple sources.
• Experience using issue tracking, reporting and problem management tools.
• Ability to organize workload and adapt quickly to changing priorities.
• Clear, concise written and verbal communication skills, including the ability to explain technical issues to non‑technical stakeholders.

What We Offer

• Working at Citi gives you the chance to grow your career while shaping how our applications perform for colleagues and clients around the world.
• A hybrid working model, with 3 days in the office and 2 days working remotely each week.
• Access to learning and development programs to build on your technical and leadership skills.
• Exposure to global teams, working alongside colleagues across regions and functions.
• Wellbeing support and resources to help you balance work and personal life.
• Financial wellbeing programs, including competitive pay and benefits.
• Family support programs designed to help you manage personal and professional commitments.

Time Type: Full time

Primary Location: New York New York United States

Primary Location Full Time Salary Range: $109,120.00 - $163,680.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.