Senior App Support Engineer — Lead Incidents & Reliability

Regional Management Corp.; Greer (SC); On-site; USD 85,000 - 115,000; Full time

Job summary

Regional Management Corp. in Greer, SC is looking for a Senior Application Support Engineer to provide advanced Level 2/3 support, lead complex incidents, and drive improvements for mission-critical business applications.

You will mentor peers, collaborate with technology and vendor teams, and help plan releases, patches, and runbooks across test and production environments to ensure service reliability.

Qualifications

• - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• - 5+ years supporting enterprise or production applications with advanced Level 2/3 troubleshooting.
• - Experience leading complex incident resolution and root-cause analysis.
• - Familiarity with ITSM processes (Incident, Problem, Change, Release, Configuration).
• - Strong knowledge of Microsoft development technologies (.NET, C#, VB) and SQL Server.
• - Experience with integrations, APIs, scheduled jobs, and multi-tier apps.

Responsibilities

• Escalate and own complex Level 2/3 application incidents from detection to restoration.
• Coordinate resources across business, development, infrastructure, security, and vendors.
• Lead problem management with trend analysis and permanent corrective actions.
• Coach Level 1 teams on troubleshooting, escalation practices, and customer service.
• Collaborate with cross-functional teams to resolve cross-platform issues.
• Act as SME for assigned applications, including architecture, data flows, and dependencies.
• Monitor health, availability, capacity, logs, and performance; improve alerts and dashboards.
• Plan and support releases, patches, and deployments; validate and review post-implementation impact.
• Maintain runbooks, documentation, and recovery diagrams; ensure process adherence.

Skills

Advanced troubleshooting

Incident management

Cross-team coordination

Communication

Mentoring

Troubleshooting automation

Education

Bachelor's degree in CS/IS/Engineering

Tools

Git

Bitbucket

.NET

C#

Visual Basic

Microsoft SQL Server

Job description

Regional Management Corp. in Greer, SC is looking for a Senior Application Support Engineer to provide advanced Level 2/3 support, lead complex incidents, and drive improvements for mission-critical business applications.

You will mentor peers, collaborate with technology and vendor teams, and help plan releases, patches, and runbooks across test and production environments to ensure service reliability.