Senior App Support Engineer & Reliability Lead

Regional Management Corp; Greer, Northern (SC, KY); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Regional Management Corp in Greer, SC is seeking a Senior Application Support Engineer to provide advanced Level 2/3 support for enterprise applications. You will lead complex incidents, mentor junior staff, and collaborate with development, infrastructure, security, and vendor teams.

The role emphasizes reliability, availability, and proactive improvements. The candidate should have strong .NET/C#/SQL Server skills, API integrations, and experience with ITSM processes, CI/CD pipelines, and

Qualifications

• Five+ years of progressive experience supporting enterprise or production applications, including Level 2/3 troubleshooting.
• Experience leading complex incident resolution and root-cause analysis.
• Knowledge of ITSM processes and Microsoft development technologies (.NET, C#, Visual Basic).
• Advanced SQL Server skills for complex querying and performance tuning.

Responsibilities

• Serve as senior escalation point for Level 2/3 incidents, owning investigation through restoration.
• Lead problem management, trend analysis, and permanent corrective actions.
• Coordinate with cross-functional teams including development, infrastructure, security, and vendors.
• Plan releases, patches, and deployments with validation and post-implementation review.

Skills

.NET

C#

Visual Basic

SQL Server

APIs

Git

Bitbucket

Automation scripts

Monitoring tools

Education

Bachelor's degree in Computer Science or related

Equivalent combination of education and experience

Tools

Git

Bitbucket

CI/CD

PowerShell

Job description

Regional Management Corp in Greer, SC is seeking a Senior Application Support Engineer to provide advanced Level 2/3 support for enterprise applications. You will lead complex incidents, mentor junior staff, and collaborate with development, infrastructure, security, and vendor teams.

The role emphasizes reliability, availability, and proactive improvements. The candidate should have strong .NET/C#/SQL Server skills, API integrations, and experience with ITSM processes, CI/CD pipelines, and