Remote Senior Application Support Engineer - Incident Lead

Gravity IT Resources; Charlotte (NC); Hybrid; USD 120,000 - 130,000; Full time

Job summary

A technology staffing firm is seeking an experienced Application Support Engineer (L3/Lead) in Charlotte, NC. This role involves owning high-severity incidents, leading root cause analysis, and improving application stability. Ideal candidates have 5+ years of application/production support experience, strong incident management skills, and full-stack application knowledge. The position offers remote or hybrid flexibility and targets a conversion salary between $120K and $130K.

Qualifications

• 5+ years of experience in application support, production support, or software operations.
• Strong expertise in incident management, problem management, and root cause analysis.
• Hands-on experience with Azure DevOps or similar tools.

Responsibilities

• Own and resolve high-severity production incidents escalated from L2 support.
• Lead root cause analysis and implementation of corrective actions.
• Mentor L1 and L2 support engineers and promote best practices.

Skills

Incident management

Problem management

Root cause analysis

Application support

SQL / T-SQL

Azure DevOps

Full-stack application understanding

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Azure DevOps

Jira

Monitoring tools (Splunk, Dynatrace)

Job description

A technology staffing firm is seeking an experienced Application Support Engineer (L3/Lead) in Charlotte, NC. This role involves owning high-severity incidents, leading root cause analysis, and improving application stability. Ideal candidates have 5+ years of application/production support experience, strong incident management skills, and full-stack application knowledge. The position offers remote or hybrid flexibility and targets a conversion salary between $120K and $130K.