Senior Application Support & BI Lead (Hybrid)

On Side; United States; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Extended health coverage (medical, d d

Employee assistance program (EAP)

Group RRSP, with company matching DPSP

Life and disability insurance

Opportunities for advancement and in­-

Job summary

On Side is seeking an Application Support Specialist to maintain secure, reliable business applications for our field crews and support teams. You’ll be the SME for assigned apps, troubleshoot issues, and collaborate with stakeholders to improve systems and processes.

Hybrid work options align with our flexible approach. The role emphasizes optimizing the Microsoft ecosystem, Power Platform, and ERP-related tools while enabling strong end-user experiences and operational excellence.

Qualifications

• 7–10+ years of progressive experience supporting, administering, and optimizing complex enterprise business applications
• Agile framework experience with backlog management and iterative enhancements
• Strong vendor and stakeholder relationship skills
• Analytical mindset translating business needs into reliable tech solutions
• Hands-on experience with Microsoft Power Platform and Dynamics NAV/Business Central
• Familiarity with Microsoft Copilot implementation

Responsibilities

• Serve as the senior technical SME for business-critical applications
• Troubleshoot complex application issues across integrated environments to ensure minimal operational disruption
• Participate in Agile ceremonies to balance operational support with planned enhancement delivery
• Develop dashboards and KPIs using Microsoft tools to deliver actionable business insights
• Act as the primary liaison for vendor support incidents, escalations, system upgrades, and feature implementations
• Analyze recurring support trends to identify system enhancements, optimize workflows
• Create clear application documentation, knowledge base articles, and end-user training

Skills

Senior IT experience

Agile processes

Vendor management

Problem solving

Power Platform

Copilot adoption

BI & Reporting

Education

Bachelor's degree

Tools

Power BI

Power Automate

Power Apps

Dynamics NAV/Business Central

Microsoft Copilot

Job description

On Side is seeking an Application Support Specialist to maintain secure, reliable business applications for our field crews and support teams. You’ll be the SME for assigned apps, troubleshoot issues, and collaborate with stakeholders to improve systems and processes.

Hybrid work options align with our flexible approach. The role emphasizes optimizing the Microsoft ecosystem, Power Platform, and ERP-related tools while enabling strong end-user experiences and operational excellence.