Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; New York (NY); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health, dental, and vision coverage

Generous paid time off

Job summary

Scribd, Inc. is looking for a Senior Analytics Lead to own analytics for the Customer Operations organization in New York City. You will work closely with cross-functional teams to drive measurable outcomes and improve operational efficiency.

The ideal candidate should have 4+ years of analytics experience, strong SQL skills, and the ability to translate ambiguous questions into actionable insights. The position offers a flexible work environment, competitive salary, and comprehensive benefits.

Qualifications

• Experience building retention, churn, and renewal risk analyses.
• Ability to create decision-ready reporting and self-serve analytics.
• Strong foundation in statistics and experimental thinking.

Responsibilities

• Own customer success measurement and business definitions.
• Build decision-ready reporting and self-serve analytics.
• Forecasting and capacity planning to support operations.

Skills

Strong SQL skills

Python for analysis

Strong communication skills

Analytical thinking

Education

4+ years of experience in analytics

Tools

BI tools (Looker, Tableau)

Job description

Scribd, Inc. is looking for a Senior Analytics Lead to own analytics for the Customer Operations organization in New York City. You will work closely with cross-functional teams to drive measurable outcomes and improve operational efficiency.

The ideal candidate should have 4+ years of analytics experience, strong SQL skills, and the ability to translate ambiguous questions into actionable insights. The position offers a flexible work environment, competitive salary, and comprehensive benefits.