Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; Chicago (IL); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health coverage

Learning and development opportunities

Paid parental leave

Job summary

Scribd, Inc. in Chicago is hiring a Senior Analytics Lead to drive analytics and reporting for the Customer Operations team. The role involves defining core metrics, building dashboards, and conducting analyses to enhance customer retention and support efficiency.

The ideal candidate has over 4 years of experience, strong SQL skills, and proficiency in BI tools like Looker or Tableau. This position offers a flexible work model and comprehensive benefits.

Qualifications

• Experience in customer-facing analytics roles.
• Strong foundation in statistics and measurement design.
• Ability to communicate clearly with technical and non-technical partners.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build dashboards and self-serve analytics.
• Conduct customer retention and churn analyses.
• Forecast renewal volume and staffing capacity.
• Prototype AI-driven automation workflows.

Skills

Strong SQL skills

Analytical thinking

Communications skills

Experience with BI tools

Problem solving

Education

4+ years of experience in analytics

Tools

Looker

Tableau

Python

Job description

Scribd, Inc. in Chicago is hiring a Senior Analytics Lead to drive analytics and reporting for the Customer Operations team. The role involves defining core metrics, building dashboards, and conducting analyses to enhance customer retention and support efficiency.

The ideal candidate has over 4 years of experience, strong SQL skills, and proficiency in BI tools like Looker or Tableau. This position offers a flexible work model and comprehensive benefits.