Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; Seattle (WA); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model

Comprehensive health coverage

Paid parental leave

Learning and development opportunities

Job summary

Scribd, Inc. is seeking a Senior Analytics Lead in Seattle, Washington. The ideal candidate will own analytics for Customer Operations, partnering with various teams to drive measurable outcomes. Candidates should possess strong SQL skills, experience with BI tools, and the ability to translate complex problems into structured analyses.

This role offers the chance to work in a dynamic environment focusing on customer success metrics, retention analysis, and AI-driven insights, among others. Comprehensive benefits and a flexible work model are included.

Qualifications

• Strong SQL skills working with analytical datasets.
• Experience with analytics engineering practices such as dbt-style testing.
• Track record of building retention and churn analyses.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Forecasting and capacity planning.

Skills

SQL

Business Intelligence tools (Looker, Tableau)

Python

Analytical thinking

Communication

Education

4+ years of experience in analytics or business intelligence

Tools

BI tools (Looker, Tableau)

Job description

Scribd, Inc. is seeking a Senior Analytics Lead in Seattle, Washington. The ideal candidate will own analytics for Customer Operations, partnering with various teams to drive measurable outcomes. Candidates should possess strong SQL skills, experience with BI tools, and the ability to translate complex problems into structured analyses.

This role offers the chance to work in a dynamic environment focusing on customer success metrics, retention analysis, and AI-driven insights, among others. Comprehensive benefits and a flexible work model are included.