Senior Analytics Lead — Customer Operations & Retention

Scribd, Inc.; Austin (CO); Hybrid; USD 80,000 - 138,500; Full time

Benefits offered by this job

Flexible work model (Scribd Flex)

Comprehensive health coverage

Mental health support

Generous paid time off

Employee equity

Learning and development programs

Job summary

Scribd, Inc. is seeking a Senior Analytics Lead to own analytics and operational insights for Customer Operations. In this role, you will partner with cross-functional teams to build trusted reporting, improve operational rhythms, and drive measurable outcomes.

The ideal candidate has 4+ years of experience in analytics or business operations, strong SQL skills, and a solid understanding of BI tools like Looker or Tableau. This position is critical in turning ambiguous questions into clear, actionable insights.

Qualifications

• Experience building retention and churn analyses.
• Strong foundation in statistics and hypothesis testing.
• Comfortable in a fast-moving environment.

Responsibilities

• Own Customer Success and Customer Operations measurement.
• Build decision-ready reporting and self-serve analytics.
• Define and maintain retention metrics and churn analyses.

Skills

Strong SQL skills

Analytical thinking

Experience with BI tools

Communication skills

Python experience

Education

4+ years in analytics or business operations

Tools

Looker

Tableau

Job description

Scribd, Inc. is seeking a Senior Analytics Lead to own analytics and operational insights for Customer Operations. In this role, you will partner with cross-functional teams to build trusted reporting, improve operational rhythms, and drive measurable outcomes.

The ideal candidate has 4+ years of experience in analytics or business operations, strong SQL skills, and a solid understanding of BI tools like Looker or Tableau. This position is critical in turning ambiguous questions into clear, actionable insights.