Senior Ambulatory Care Scheduling Specialist

Hennepin Healthcare; Minneapolis (MN); On-site; USD 36,000 - 48,000; Part time

Job summary

Hennepin Healthcare's North Loop Clinic seeks a detail-oriented Front Desk/Clerical Specialist to support high-volume ambulatory operations. This 0.90 FTE, in-person role focuses on accurate patient registrations, complex scheduling coordination, and teamwork with care providers.

You will handle templating, patient forms, and urgent scheduling needs, while mentoring new staff and contributing to workflow improvements under clinical leadership. Bilingual skills are valued.

Qualifications

• Front of House experience in a healthcare/clinic setting.
• Customer service experience in a fast-paced ambulatory environment.
• Bilingual abilities (English/Spanish or English/Somali or ASL) are a plus but not required.
• Experience with Electronic Health Records (EHR) – Epic experience preferred.
• Proficiency in Microsoft Office and Outlook.
• Ability to lead others and mentor staff.
• Strong organizational and multitasking skills.

Responsibilities

• All duties as defined in PSC Ambulatory I – Community Clinics role.
• Lead and support change and process improvement initiatives for the Front of House team.
• Work with leadership to uphold standard process workflows and provide feedback as needed.
• Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
• Provide scheduling support using knowledge of clinical specialties including: More complex scheduling that often requires multiple appointments with different providers
• Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction
• Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics
• Promotes the organization and assists in maintaining clinic efficiency
• Complete standard work observations and communicate findings to Clinical leadership
• Leads and functions as the Subject Matter Expert (SME) in assigned areas
• Assist with facilitation daily huddles
• Perform other duties as assigned

Skills

Front of House experience

Customer service

Bilingual

Epic EHR

MS Office

Leadership

Organizational skills

Education

High School Diploma or equivalent

Associate Degree in Healthcare or Business or 2 years of customer service in ambulatory healthcare

HFMA/NAHAM/HBI Patient Access Certification

Tools

Epic EHR

Job description

Hennepin Healthcare's North Loop Clinic seeks a detail-oriented Front Desk/Clerical Specialist to support high-volume ambulatory operations. This 0.90 FTE, in-person role focuses on accurate patient registrations, complex scheduling coordination, and teamwork with care providers.

You will handle templating, patient forms, and urgent scheduling needs, while mentoring new staff and contributing to workflow improvements under clinical leadership. Bilingual skills are valued.