Patient Services Coordinator - Scheduling & Front Desk

Hennepin Healthcare; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hennepin Healthcare is seeking a Clerical Support professional to bolster Front of House operations at Whittier Clinic. The role focuses on complex scheduling, patient registrations, and office support to ensure efficient clinic flow and high patient satisfaction.

The position requires a High School Diploma or equivalent and at least 1 year of Front of House experience, with preferred credentials in EHR (Epic) and payer knowledge.

Qualifications

• High School Diploma or equivalent required.
• 1 year of Front of House experience or related field preferred.
• 1 year of HHS experience preferred.
• Associate Degree in Healthcare or Business preferred.
• HFMA or NAHAM or HBI Patient Access Certification preferred.
• Experience with EHR systems (Epic preferred).
• Understanding of medical terminology.
• Experience with payers/insurance requirements.
• Bilingual fluency in English/Spanish or other languages is a plus.

Responsibilities

• All duties as defined in PSC Ambulatory I – Community Clinics role.
• Lead and support change and process improvement initiatives for the Front of House team.
• Work with leadership to uphold standard process workflows and provide feedback as needed.
• Assists with Clerical Pool In-basket messages.
• Messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message.
• Provide scheduling support using knowledge of clinical specialties including: More complex scheduling that often requires multiple appointments with different providers.
• Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction.
• Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics.
• Promotes the organization and assists in maintaining clinic efficiency.
• Complete standard work observations and communicate findings to Clinical leadership.
• Leads and functions as the Subject Matter Expert (SME) in assigned areas.
• Assist with facilitation daily huddles.
• Perform other duties as assigned.

Skills

Front of House experience

Customer service

EHR Epic experience

Medical terminology

Payers/insurance knowledge

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate Degree (Healthcare or Business)

HFMA Certification

NAHAM Certification

HBI Patient Access Certification

Tools

Microsoft Office

Outlook

Job description

Hennepin Healthcare is seeking a Clerical Support professional to bolster Front of House operations at Whittier Clinic. The role focuses on complex scheduling, patient registrations, and office support to ensure efficient clinic flow and high patient satisfaction.

The position requires a High School Diploma or equivalent and at least 1 year of Front of House experience, with preferred credentials in EHR (Epic) and payer knowledge.