Ambulatory Patient Services Coordinator II — Scheduling Lead

Hennepin Healthcare; Minneapolis (MN); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Hennepin Healthcare in Minneapolis is seeking a Patient Service Coordinator to provide clerical support in the Kidney Center, handling complex scheduling to serve patients and families. The role emphasizes professional communication with patients, providers, and care teams, fast-paced, high-volume workflow, and collaboration to meet registration quality goals.

If you have a High School Diploma, customer service experience, and bilingual abilities, you may be a strong fit; onboarding and

Formación

• High School Diploma or equivalent.
• Minimum of 1 year of Front of House experience or experience in related field.

Responsabilidades

• All duties as defined in Patient Service Coordinator Ambulatory I role.
• Lead and support change and process improvement initiatives for the Front of House team.
• Work with leadership to uphold standard process workflows and provide feedback as needed.
• Assist with Clerical Pool In-basket messages; ensure timely responses per SLA and urgency.
• Provide scheduling support with complex multi-provider appointments and urgent needs.
• Mentor and onboard new staff, providing direction.

Conocimientos

Customer service

Multitasking

Time management

Bilingual

Microsoft Office

Team leadership

Educación

High School Diploma

Herramientas

Microsoft Office

Outlook

Descripción del empleo

Hennepin Healthcare in Minneapolis is seeking a Patient Service Coordinator to provide clerical support in the Kidney Center, handling complex scheduling to serve patients and families. The role emphasizes professional communication with patients, providers, and care teams, fast-paced, high-volume workflow, and collaboration to meet registration quality goals.

If you have a High School Diploma, customer service experience, and bilingual abilities, you may be a strong fit; onboarding and