Patient Service Coordinator Ambulatory II - Community Clinic

Hennepin Healthcare; Minneapolis (MN); Vor Ort; USD 36.000 - 48.000; Teilzeit

Zusammenfassung

Hennepin Healthcare's North Loop Clinic seeks a detail-oriented Front Desk/Clerical Specialist to support high-volume ambulatory operations. This 0.90 FTE, in-person role focuses on accurate patient registrations, complex scheduling coordination, and teamwork with care providers.

You will handle templating, patient forms, and urgent scheduling needs, while mentoring new staff and contributing to workflow improvements under clinical leadership. Bilingual skills are valued.

Qualifikationen

• Front of House experience in a healthcare/clinic setting.
• Customer service experience in a fast-paced ambulatory environment.
• Bilingual abilities (English/Spanish or English/Somali or ASL) are a plus but not required.
• Experience with Electronic Health Records (EHR) – Epic experience preferred.
• Proficiency in Microsoft Office and Outlook.
• Ability to lead others and mentor staff.
• Strong organizational and multitasking skills.

Aufgaben

• All duties as defined in PSC Ambulatory I – Community Clinics role.
• Lead and support change and process improvement initiatives for the Front of House team.
• Work with leadership to uphold standard process workflows and provide feedback as needed.
• Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
• Provide scheduling support using knowledge of clinical specialties including: More complex scheduling that often requires multiple appointments with different providers
• Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction
• Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics
• Promotes the organization and assists in maintaining clinic efficiency
• Complete standard work observations and communicate findings to Clinical leadership
• Leads and functions as the Subject Matter Expert (SME) in assigned areas
• Assist with facilitation daily huddles
• Perform other duties as assigned

Kenntnisse

Front of House experience

Customer service

Bilingual

Epic EHR

MS Office

Leadership

Organizational skills

Ausbildung

High School Diploma or equivalent

Associate Degree in Healthcare or Business or 2 years of customer service in ambulatory healthcare

HFMA/NAHAM/HBI Patient Access Certification

Tools

Epic EHR

Jobbeschreibung

JOB DETAILS Department: North Loop Clinic FTE: 0.90 (72 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES:

• All duties as defined in PSC Ambulatory I – Community Clinics role
• Lead and support change and process improvement initiatives for the Front of House team
• Work with leadership to uphold standard process workflows and provide feedback as needed
• Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
• Provide scheduling support using knowledge of clinical specialties including:
  • More complex scheduling that often requires multiple appointments with different providers
  • Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction
• Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics
• Promotes the organization and assists in maintaining clinic efficiency
• Complete standard work observations and communicate findings to Clinical leadership
• Leads and functions as the Subject Matter Expert (SME) in assigned areas
• Assist with facilitation daily huddles
• Perform other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• High School Diploma or equivalent
• A minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications:

• 1 year of previous HHS experience
• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• Certification from - HFMA -OR- - NAHAM -OR- - HBI Patient Access Certification
• Experience with Electronic Health Records (EHR) – Epic experience preferred
• Understanding of medical terminology
• Experience with different payers/insurance requirements
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Knowledge/ Skills/ Abilities:

• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
• Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
• Float pool positions require the ability to travel between sites in an expeditious manner
• Demonstrates knowledge and understanding of organizational policies and procedures
• Ability to lead others in their daily work following standard processes
• Ability to assist with onboarding new employees providing them with the tools they need to be successful