Remote Healthcare Scheduling Specialist

Hennepin Healthcare; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN is seeking a Connection Advisor Intermediate to join the remote Connection Center. You will answer incoming calls, schedule appointments, verify demographics and insurance, and escalate when needed.

This role requires strong communication, multitasking, and the ability to work independently in a home office. Training is on-campus for one week, with ongoing professional development and a focus on high-quality patient service.

Qualifications

• High school diploma required and data lookup experience.
• Two years in customer service with complex analytical problem-solving.
• One year of call center experience in healthcare or medical industry.

Responsibilities

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures.
• Handles complex scheduling that often requires multiple appointments or with different providers and modalities.
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller.
• Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members.

Skills

Communication skills

Analytical thinking

Remote work

Customer service

Teamwork

Attention to detail

Education

High School Diploma

Tools

Epic Cadence

Epic Prelude

Microsoft Office

Outlook

Softphones

Job description

Hennepin Healthcare in Minneapolis, MN is seeking a Connection Advisor Intermediate to join the remote Connection Center. You will answer incoming calls, schedule appointments, verify demographics and insurance, and escalate when needed.

This role requires strong communication, multitasking, and the ability to work independently in a home office. Training is on-campus for one week, with ongoing professional development and a focus on high-quality patient service.