Senior Amazon Connect Consultant & Technical Lead

Deloitte France; Stamford (CT); On-site; USD 111,000 - 218,000; Full time

Job summary

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities, translating requirements into contact flows and integrations while coordinating with onshore/offshore developers. The role requires 6+ years IT delivery, 3+ years Amazon Connect, and 2+ years leading a delivery workstream; travel up to 50%.

Bachelor's degree and AWS experience are expected.

Qualifications

• 6+ years in IT/software delivery, incl. 3+ years in enterprise contact center or cloud solutions.
• 3+ years delivering Amazon Connect end-to-end.
• 2+ years leading a technical workstream; onshore/offshore delivery.
• Bachelor's degree in CS, Engineering, or equivalent.
• Willingness to travel up to 50%.

Responsibilities

• Design and build Amazon Connect solutions (contact flows, queues, IVR, prompts).
• Develop integrations using AWS services and CRM/ITSM systems.
• Own technical tasks from design through deployment with estimates and tests.
• Support sprint execution and unblock development across teams.
• Provide technical guidance to clients and contribute to proposals.

Skills

Amazon Connect

Team leadership

Communication skills

Cloud architecture

Agile methodologies

Education

Bachelor's degree in Computer Science or related field

Tools

AWS Lambda

API Gateway

DynamoDB/S3

Lex

Job description

Deloitte seeks an Amazon Connect Senior Consultant, Technical Transformation to design, configure, and build Amazon Connect contact center capabilities, translating requirements into contact flows and integrations while coordinating with onshore/offshore developers. The role requires 6+ years IT delivery, 3+ years Amazon Connect, and 2+ years leading a delivery workstream; travel up to 50%.

Bachelor's degree and AWS experience are expected.