Senior AI Workflow & Systems Design Lead

CSAA; Utah; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) seeks an AI Workflow & Systems Designer to partner with business and technology teams, redesign complex workflows, and define how people and AI work together.

You will lead discovery, translate needs into implementation-ready designs, and help build repeatable enterprise design practices while ensuring AI-enabled work delivers measurable business value in a remote-first US environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in systems/service/workflow design and transformation.
• Experience leading multi-functional engagements.
• Strong ability to translate business problems into future-state systems.
• Strong AI fluency and human-AI interaction knowledge.
• Ability to facilitate senior-level workshops.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design.
• Partner with business leaders to identify goals, pain points, and needs.
• Design end-to-end systems linking front-stage with backstage work.
• Create implementation-ready design artifacts.
• Partner with business, Architecture, Data, and Engineering during discovery.
• Advance reuse of enterprise patterns and components.

Skills

Systems thinking

Service design

Workflow design

AI/GenAI literacy

Stakeholder collaboration

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group (CSAA IG) seeks an AI Workflow & Systems Designer to partner with business and technology teams, redesign complex workflows, and define how people and AI work together.

You will lead discovery, translate needs into implementation-ready designs, and help build repeatable enterprise design practices while ensuring AI-enabled work delivers measurable business value in a remote-first US environment.