Remote: AI Workflow & Systems Design Leader

CSAA; Iowa (LA); Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first / Flexible workplace

Disability accommodations

Job summary

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner across business and technology teams, redesign complex workflows, and create AI-ready systems of work. The role leads discovery, defines how people and AI work together, and helps build repeatable Enterprise Systems Design practices.

The position centers on aligning business needs with implementation-ready designs, ensuring human-in-the-loop governance and scalable patterns that span across divisions

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, or related fields.
• Deep expertise in systems thinking and workflow design.
• Experience leading multi-functional engagements across units and platforms.
• Strong ability to translate business problems into future-state designs.
• Solid visual communication and storytelling skills.
• High comfort with ambiguity and independent work on high-profile engagements.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across teams.
• Partner with leaders to understand goals, pain points, and needs.
• Define end-to-end systems of work linking front-stage and backstage elements.
• Design human-in-the-loop workflows with governance and trust.
• Create implementation-ready artifacts and reusable patterns.
• Translate business needs into system-of-work requirements for delivery.
• Collaborate with Architecture, Data, Engineering, and Governance teams.

Skills

Systems thinking

AI fluency

Design articulation

Workshop facilitation

Visual communication

Cross-functional collaboration

Executive stakeholder engagement

Education

Bachelor's degree or equivalent practical experience

Tools

Systems design artifacts

Service blueprints

Workflow maps

Job description

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner across business and technology teams, redesign complex workflows, and create AI-ready systems of work. The role leads discovery, defines how people and AI work together, and helps build repeatable Enterprise Systems Design practices.

The position centers on aligning business needs with implementation-ready designs, ensuring human-in-the-loop governance and scalable patterns that span across divisions