Remote AI Workflow & Systems Design Lead

CSAA; New York (NY); Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking an AI Workflow & Systems Designer to lead discovery and design of AI-ready workflows. You will translate business needs into implementation-ready designs and shape enterprise design practices.

The role focuses on defining how people and AI work together, creating end-to-end systems of work, and partnering with business and technology teams to deliver measurable outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Strong business insight and ability to connect design decisions to measurable business value.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design, partnering with business leaders to define strategic goals and opportunities for workflow reinvention.
• Lead current-state assessments and future-state design for complex workflows across teams, apps, data sources, and controls.
• Design end-to-end systems of work connecting front-stage experiences with backstage people, processes, and tech.
• Move teams beyond isolated optimizations to cross-boundary outcomes.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Translate sophisticated workflows into clear, implementation-ready design artifacts.
• Identify where AI adds value via automation, augmentation, or decision support.

Skills

AI fluency

Systems thinking

Design artifacts

Stakeholder collaboration

Workshops facilitation

Education

Bachelor's degree or equivalent

Tools

Service blueprints

Workflow diagrams

Job description

CSAA Insurance Group (CSAA IG) is seeking an AI Workflow & Systems Designer to lead discovery and design of AI-ready workflows. You will translate business needs into implementation-ready designs and shape enterprise design practices.

The role focuses on defining how people and AI work together, creating end-to-end systems of work, and partnering with business and technology teams to deliver measurable outcomes.