Remote AI Workflow & Systems Design Lead

CSAA; New Mexico; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Job summary

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner across business and technology, redesign complex workflows, and build AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and help establish repeatable enterprise systems design practices.

You will shape end-to-end systems that connect front-stage experiences with backstage people, processes, and technology, ensuring governance and trust in

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow transformation, design strategy, or product management.
• Deep expertise in systems thinking, service design, and workflow design.
• Experience leading sophisticated multi-functional engagements across business units, systems, or technology platforms.
• Strong AI fluency, including generative AI, agents, automation, and AI-enabled workflow patterns.
• Ability to decompose sophisticated workflows into tasks, context, data, knowledge, tools, controls and exceptions.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across multiple teams and domains.
• Facilitate workshops to align business and technology stakeholders on future-state designs.
• Translate complex workflows into clear, implementation-ready design artifacts.
• Define human-AI roles, decisions, controls, and exception paths.
• Create scalable patterns by identifying reusable enterprise components.
• Partner with business leaders to connect strategy to delivery and outcomes.
• Help grow CSAA's enterprise systems design practice with repeatable methods.
• Measure impact with success metrics and executive-level storytelling.

Skills

Systems thinking

AI fluency

Workflow design

Facilitation

Visual communication

Cross-functional collaboration

Problem translation

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner across business and technology, redesign complex workflows, and build AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and help establish repeatable enterprise systems design practices.

You will shape end-to-end systems that connect front-stage experiences with backstage people, processes, and technology, ensuring governance and trust in